Stockroom Controller

Job Purpose

  • Effectively manage the stock room, organising deliveries & ensuring stock is accurately logged onto the system
  • Run the management of pick, pack, dispatch of the web orders
  • Representing the Caroline Gardner brand to the highest standards in all daily activities
  • Ensuring all stock room standards are met in an organised and proactive manner
  • To deputise for the supervisor on the sales floor when required
  • Ensuring the stock holding for the shop is accurate


Key Result Areas

  • Manage stock control and monitor stock movements
  • Receive, check, book in and organise deliveries
  • Keep stock room tidy and organised
  • Carry out mini inventories on a regular basis reporting back to head office and Store Manager
  • Monitor stock levels and re-order stock with Merchandising team
  • Prepare and deliver for stocktakes alongside the Store Manager
  • Support Merchandising team and Store Manager in creating efficient stock movement procedures
  • Supporting store team in re-stocking shop floor
  • Monitor and adjust negative stock
  • Operate all store systems, from the till to the stock systems
  • Prepare, pack and dispatch fulfilment service of online orders
  • Book order collections with different courier companies
  • Receive web returns, book in on the system and notify E-commerce team to process refunds
  • To provide excellent levels of customer care surpassing customer expectations at every opportunity
  • To follow Company procedures and processes to maintain security of stock
  • To enhance and maintain brand standards of merchandise presentation and housekeeping
  • Take every opportunity to capture customer data in order to encourage repeat visits (when working on shop floor)
  • To attend and participate in store meetings & training events ensuring good communication is maintained
  • To foster a team working attitude and be open to constructive feedback
  • To communicate all potential health and safety risks to the store manager and ensure any action complies with Company safety and security procedures at all times
  • To undertake any other tasks as outlined by management, being flexible in approach to the business demands


Competencies and Experience

  • Demonstrate organised and proactive behaviour
  • Excellent communication skills, both written and verbal
  • Demonstrable strong and effective computer literacy skills
  • Shows ‘hunger’ and ambition to achieve Company targets
  • Works effectively and efficiently
  • Seeks opportunities to be proactive
  • Shows innovation and initiative in setting customer care standards


Personal Attributes

  • Enthusiastic, self-confident and self-motivated
  • Organised with excellent attention to detail
  • Understand and represent the Caroline Gardner brand attributes
  • Willing to adapt to change and driven to continually improve
  • Always presents a professional image
  • Prepared to go the extra mile to achieve targets
  • Willingness to communicate effectively with all team members and management
About Caroline Gardner

Caroline Gardner is best known as one of the UK's leading and most prolific accessory, gift and stationery designers.

Her distinctive designs now stretch across various product categories, including paper, accessories and lifestyle, all linked by her design hand print of quirky use of colour and placement.

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