Retail Supervisor

Job Purpose

  • To maximise sales & provide excellent customer service at all times. Assisting customers in the selection and purchase of products
  • Following all company standards in relation to customer service and the customer loyalty program
  • Representing the Caroline Gardner brand to the highest standards in all daily activities

 Key Result Areas

  • To maximise every selling opportunity to achieve store and individual sales targets and KPI indicators
  • To provide excellent levels of customer care surpassing customer expectations at every opportunity
  • To identify customer needs & answer all product-related questions. Displaying excellent product knowledge & therefore responding to queries regarding price, location, features & benefits of Caroline Gardner merchandise
  • To follow Company procedures and processes to maintain security of stock, customer records and cash handling
  • To enhance and maintain brand standards of merchandise presentation and housekeeping.
  • To take every opportunity to capture customer data in order to augment the Caroline Gardner database and encourage repeat visits and customer loyalty.
  • To resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management.
  • To attend and participate in all store meetings and training events as required, ensuring good communication is maintained
  • To foster a team working attitude and be open to constructive feedback.
  • To communicate all potential health and safety risks to the store manager and ensure any action complies with Company safety and security procedures at all times.
  • To undertake any other tasks as outlined by the store management, being flexible in approach to the business demands.


Competencies and Experience

  • Excellent communication skills, both written and verbal
  • Demonstrable experience of retail sales
  • Demonstrable strong and effective sales skills
  • Shows ‘hunger’ and ambition to achieve Company targets
  • Successfully able to handle multiple demands and competing priorities
  • Works effectively and efficiently
  • Seeks opportunities to be proactive and pre-empt client needs
  • Liaises frequently with customers to keep them fully informed
  • Shows innovation and initiative in setting customer care standards


Personal Attributes

  • Enthusiastic, self-confident and self-motivated
  • Understand and represent the Caroline Gardner brand attributes
  • Demonstrates respect and politeness and regularly exceeds customer expectations
  • Willing to adapt to change and driven to continually improve
  • Always presents a professional image
  • Prepared to go the extra mile to achieve targets
About Caroline Gardner

Caroline Gardner is best known as one of the UK's leading and most prolific accessory, gift and stationery designers.

Her distinctive designs now stretch across various product categories, including paper, accessories and lifestyle, all linked by her design hand print of quirky use of colour and placement.

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