Retail Assistant Manager

Retail Assistant Manager

Working closely with a tight-knit team you will be responsible for managing the store in the absence of the Store Manager. You will lead the store Sales Team by example in the area of outstanding customer service: Managing customer queries quickly and efficiently, building relationships with customers and ensuring that the customer journey is always our top priority. The position offers real responsibility and an exciting role for an ambitious team player.

Reporting to: Store Manager

The Role & Key Responsibities:

  • Deputising the Store Manager in his/her absence
  • Setting up daily plans, conducting daily team meetings
  • Responsible for daily and weekly store administration
  • Dealing with staff rotas
  • Managing and motivating a team to increase sales and ensure efficiency
  • Managing stock levels and stock control
  • Analyzing sales figures 
  • Using information technology to record sales figures, for data analysis and forward planning
  • Dealing with staffing issues, interviewing potential staff, providing or organising training and development;
  • Ensuring standards for quality, customer service and health and safety are met
  • Reporting health and safety, legal and security issues
  • Responding to customer complaints and comments
  • Communicating with Head Office, dealing with requests
  • Organising special promotions, displays and events
  • Updating colleagues on business performance, new initiatives and other pertinent issues
  • Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues
  • Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
  • Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
  • Ambassador for Caroline Gardner; promoting the organization
  • Dealing with sales
  • Ad-hoc duties that may require by the business

Key Skills:

  • Passion for our brand and customer service
  • Retail experience at Supervisor or Assistant Manager Level
  • Interest in gifting market
  • Positive attitude 
  • Administration skills
  • Experience in stock control
  • Flexible and entrepreneurial

 This is a truly fantastic opportunity to join a friendly and driven team within a fast growing and innovative brand at a time of immense excitement and growth.

Start date is ASAP.

Please send your CV with covering letter to agnes@carolinegardner.com

 

About Caroline Gardner

Caroline Gardner is best known as one of the UK's leading and most prolific stationery and gift designers.

Her distinctive designs now stretch across various product categories, including paper, accessories and lifestyle, all linked by her design hand print of quirky use of colour and placement.

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